Privacy Policy

Who we are

Hedley Travel Ltd trades as The Luxury Holiday Company. Our website address is luxurytravelagents.co.nz and our primary contact email is carolyn@lhc.co.nz.

Information we collect

Through our website and normal travel enquiries, we may collect the following types of personal information:

• Name
• Email address
• Phone number
• Destination or travel idea
• Approximate travel dates
• Number of travellers
• Journey details and preferences supplied by you
• Correspondence between you and us, including emails and enquiry messages
• Basic technical information automatically collected when you visit the website, including browser type, device information, referring URLs and website interaction data
• Campaign and referral information, such as the source that brought you to our website

We do not collect payment card details, passport information or other sensitive identity documents through this website.

How we collect information

We collect personal information in the following ways:

• When you complete an enquiry form on our website
• When you contact us by email
• When you speak with us by telephone
• Through direct conversations during travel consultations
• Automatically through your use of our website, including technical and referral data

Why we use information

We use the personal information we collect for the following purposes:

• Responding to your travel enquiries
• Discussing the travel you have expressed interest in
• Preparing and coordinating travel arrangements when you instruct us to proceed
• Maintaining business records
• Operating, measuring and improving our website
• Preventing spam, misuse and security problems
• Meeting our legal obligations

Sharing information

We may share personal information where reasonably necessary with the following types of recipients:

• Website hosting, analytics and form-delivery providers
• Relevant travel suppliers and booking providers, when you instruct us to make travel arrangements on your behalf
• Professional advisers, where reasonably required
• Government or regulatory bodies, where we are legally required to do so

Where a particular booking is processed through Helloworld Travel Westgate, information may be handled through the applicable booking process and privacy terms disclosed to that client.

Overseas service providers

Arranging international travel may require us to provide personal information to travel suppliers and booking providers located outside New Zealand. We take reasonable steps to handle overseas disclosures consistently with applicable New Zealand privacy obligations. However, we cannot guarantee that every overseas recipient follows New Zealand privacy law.

Website services

Our website is hosted on Netlify. Netlify Forms processes and stores the enquiries submitted through our website. We also embed YouTube videos on some pages of our website. When you view an embedded YouTube video, YouTube may collect information and set its own cookies in accordance with its privacy policy.

Cookies and analytics

Our website may use essential cookies required for the website to function correctly. Embedded third-party content, such as YouTube, may set its own cookies when you interact with that content. We may also collect basic technical and referral information to help us understand how visitors reach and use our website.

Storage and security

We use reasonable physical, technical and administrative safeguards to protect the personal information we hold. However, no method of transmission over the internet or electronic storage can be guaranteed completely secure. We cannot warrant the absolute security of any information you provide to us.

Retention

We retain personal information only for as long as reasonably needed for the purposes for which it was collected, to maintain business records and to meet our legal obligations.

Access and correction

You may request access to the personal information we hold about you. You may also request that we correct any information that is inaccurate, incomplete or out of date. Please contact our Privacy Officer using the details below.

Privacy Officer

Privacy Officer
Hedley Travel Ltd

carolyn@lhc.co.nz

09 416 1799

Complaints

If you have a concern about how we have handled your personal information, please raise it with our Privacy Officer in the first instance so we can address it directly. You may also contact the New Zealand Office of the Privacy Commissioner.

Policy updates

We may update this Privacy Policy from time to time. The date displayed at the top of this page identifies the latest version. We encourage you to review this policy periodically.