Frequently Asked Questions
Why Use A TAANZ Travel Agent? The Travel Agents’ Association of New Zealand (TAANZ) is a trade organisation representing the travel agent
Why do I need Travel Insurance? When outside New Zealand, the majority of day-to-day insurance policies will not cover you. All sorts
What Is My Baggage Allowance? Baggage allowances can vary by airline and destination. Here is a guide to standard allowances (to confirm
Useful Links for Services and Airports Airports Auckland AirportWellington Airport Important Information regarding Possible traffic congestion at Auckland Airport from May 2015
Travelling First Class With Emirates Have you considered flying First Class? Master the art of time and take time to yourself in
Travel Advice While every effort is made to ensure guest safety, The Luxury Holiday Company makes no representation as to the safety,
Service Charges Payments by Visa/Mastercard 2.5% Payments by American Express or Diners Card 3%
Passports, Visas & Health It is your responsibility to have a valid passport and any visas, re-entry permits and/or health regulations which
Fees / Charges Guidelines General $100 pp Booking Amendments$100 pp Date Changes$100 pp Re-Routings$50 pp Visas/Passports (Electronic or via Travcour)$50 pp
Do they have lie flat beds on the aircraft? It depends on the airline and the degree to which they recline. It
Internet Travel Bookings – doing it yourself Isn’t it cheaper to book our trip over the internet? The short answer is No.
Confirmation of Services Your acceptance of a quotation or your booking request does not guarantee actual availability of the requested flights, tours,
Cancellation Fees Airfare bookings of $50 for domestic and $100 for international plus 10% of the airfare per person will be charged